Service Cloud Software Developer

Service Cloud Software Developer

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About The Team

The Business Systems team is responsible for building and improving the many systems that enables Anduril to accomplish its mission. Anduril's supply chain, accounting, sales & growth, engineering, modeling & simulation, field maintenance, manufacturing, and many more teams rely on the technology built and maintained by our team. We work across the company to ensure we have the tools and capabilities necessary for mission success.

About The Job

We are looking for a Service Cloud Software Developer to join our team as we build out a robust suite of products and functionality to help our rapidly growing Growth, Business Development, Legal, Investor Relations, Deployment Operations, and other teams who all use Salesforce as their "home base". If you are passionate about build in Salesforce and want to join the most mission-oriented and passionate group of coworkers you'll ever meet, this job is for you!

What You'll Do

Partner with the Salesforce Service Cloud Product Manager to ensure that the Salesforce Service Cloud platform implementation is fully aligned with business objectives by maximizing the platforms capabilities and partnering with the technical architect to design and build scalable solutions.

Design and customize Salesforce solutions on Salesforce Service Cloud (GovCloud version), ensuring they align with industry best practices and meet the organization's objectives.

Collaborate with developers to implement custom solutions when necessary, ensuring scalability and maintainability as needed between Service Cloud and GovCloud CRM.

Develop and maintain technical documentation, including system architecture, configurations, and customizations.

Automate business processes using Salesforce automation tools such as Formulas, Flow Builder, Assignment Rules, Validation Rules, Approval Processes, Email and Slack alerts.

Build integrations between Salesforce and external applications using REST, SOAP APIs, oAuth, SSO.

Partner with internal integration teams as required when Salesforce needs to consume or push data to other internal downstream platforms (i.e.; ERP, CRM, CLM)

Migrate changes from development/testing environments to production and conduct required smoke testing as needed.

Provide support to end-users, fostering a culture of self-sufficiency and user adoption.

Adhere to defined coding standards, maintain code documentation and develop well-structured, maintainable/scalable and easy to understand code.

Determine when Apex code is needed to meet a capability end goal, always striving to seek out low code/no code options when realistic.

Perform data updates / migration using Data Loader as needed.

Interface with the Salesforce data backup and recovery tool as needed.

Stay current with new Salesforce technologies, platform enhancements, releases, industry trends, implement best practices and engaging in regular Salesforce release readiness activities.

Qualifications

• 6 - 8 years of total IT experience with at least 5+ years of Salesforce platform development experience
• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Strong Salesforce customization and configuration experience, preferably in Sales Cloud. Experience in Government Cloud a preferred.
• Hands on development experience using Salesforce configuration and customizations including Apex, Triggers, Scheduled and Batch classes, Formulas, Flow, Approval Processes, Validation and Assignment Rules etc.
• Development experience in UI technologies like Bootstrap, Lightening Design System (LDS), Lightening Components Development, jQuery, JavaScript, HTML/CSS
• Strong foundation in Object-Oriented Programming (OOP) principles.
• Proven experience with CI/CD version control systems, including GitHub
• Experience with FFLIB (Apex Common Framework).
• Strong debugging and performance optimization skills in Salesforce environments.
• Proven integration experience using integration techniques - REST, SOAP APIs, oAuth and SSO
• Experienced in Standard/Custom Object creation and relationships
• Excellent analytical and problem-solving skills with keen attention to detail.
• Knowledge of software development lifecycle and DevOps tools (i.e.; JIRA, Salesforce DX, Salesforce CLI, etc.)
• A thorough understanding of Continuous Integration/Continuous Delivery/Deployment and tools such as GitHub actions.
• Proven ability to assess the impact of new requirements on SFDC and all upstream and downstream applications, flows and processes.
• Strong communication and interpersonal skills to effectively collaborate with diverse teams - including stakeholders and end users.
• Must be eligible to obtain and maintain a U.S. TS clearance

Preferred Qualifications

• Strong preference for Salesforce developer certifications - Certified Platform Developer I, and Certified Platform Developer II.
• Experience, or familiarity, with Agentforce
• Strong Salesforce customization and configuration experience in Service Cloud
• Aerospace and Defense industry experience
• AWS experience
• Bonus points for experience with Communities/Experience Cloud, CRMA tools and methodologies (CRM Analytics - formerly known as Tableau CRM, Einstein Analytics).