Customer Success Operations

Customer Success Operations

Applied Intuition is seeking a Customer Success Operations Analyst to help scale our global customer engineering function. You'll be responsible for surfacing actionable insights, improving processes, and driving strategic initiatives that enable the team to deliver exceptional customer outcomes efficiently and at scale. This is a high-impact role for someone who combines analytical rigor with operational savvy and thrives in a fast-paced, cross-functional environment.

At Applied Intuition, you will:

• Partner with Customer Engineering leadership to prioritize and execute high-impact projects that improve scale, efficiency, and customer value
• Analyze product usage and customer satisfaction data using SQL, Excel, and BI tools (e.g., Tableau, Sigma) to generate data-driven insights
• Develop dashboards and reports to track customer health, customer satisfaction and engagement
• Ensure accurate customer data across systems and data lake (Salesforce, Superset, Pylon, Snowflake, etc.)
• Support strategic initiatives like customer segmentation, journey optimization, headcount and coverage modeling
• Collaborate on the implementation of a customer success platform (e.g., Gainsight, Planhat)

We're looking for someone who has:

• 2–4 years in CS Ops, Sales Ops, BizOps, or strategy/analytics roles
• Proficiency in SQL and BI platforms (e.g., Tableau, Sigma, Superset)
• Analytical and data-driven mindset: Skills at analyzing adoption, retention, and satisfaction data to guide strategy
• Operational excellence: Experience in designing and scaling processes across CS and post-sales functions
• Structure and strategy: Ability to simplify complex problems into clear, scalable solutions
• Customer-centric mindset: Understanding of onboarding, implementation, support, and account management workflows
• Strong communication: Executive-level communication skills working across CS, Support, Sales, and Product to align on execution
• Adaptability and proactivity: Experience in dynamic environments and takes initiative to improve systems and outcomes

Nice to have:

• Experience with CS platforms (e.g., Gainsight, Planhat)
• Familiarity with support, CRM, and ticketing systems
• Background in enterprise SaaS or technical domain

Compensation at Applied Intuition for eligible roles includes base salary, equity, and benefits. Base salary is a single component of the total compensation package, which may also include equity in the form of options and/or restricted stock units, comprehensive health, dental, vision, life and disability insurance coverage, 401k retirement benefits with employer match, learning and wellness stipends, and paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

Applied Intuition pay ranges reflect the minimum and maximum intended target base salary for new hire salaries for the position. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, interview performance, and the level and scope of the position.

The base salary range for this full-time position in the location listed is: $120,000 - $170,000 USD annually.