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Robot Operations Center (ROC) Manager
Develop and implement a high-performing Robot Operations Center to enhance system uptime.
Austin
Senior
1 month ago
Apptronik
Advanced robotics and exoskeleton systems for industrial, commercial, and government applications.
Job is no longer active
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✨ About The Role
- The Robot Operations Center (ROC) Manager will be responsible for monitoring daily robot and system operations at both Apptronik and customer facilities.
- This role focuses on maintaining high uptime on robotic systems by addressing fleet issues and tracking performance metrics.
- The ROC Manager will develop requirements for a high-performing operations center and build a team to implement it.
- Responsibilities include documenting processes, creating status reports, and collaborating with cross-functional teams to improve system design.
- The role involves managing third-party vendor relationships and ensuring timely customer support in partnership with product and program management.
âš¡ Requirements
- The ideal candidate will have a proven track record of managing multi-shift operations centers, particularly in high-pressure environments.
- Strong problem-solving skills are essential, especially when dealing with stringent customer service level agreements (SLAs).
- Excellent communication skills are necessary to effectively present information to senior leadership and customer representatives.
- A collaborative mindset is crucial, as the role involves working closely with product and engineering teams to provide feedback on fleet performance.
- The candidate should be an agent of change, fostering a culture of innovation and continuous improvement within the team.
Robot Operations Center (ROC) Manager
Austin
Strategy & Ops
Job is no longer active
About Apptronik
Advanced robotics and exoskeleton systems for industrial, commercial, and government applications.