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Senior Customer Success Manager
Define and implement customer success strategies to maximize technology adoption and satisfaction.
London
Senior
3 weeks ago
Automation Anywhere
Automate any process and empower employees with your new digital workforce.
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✨ About The Role
- The Senior Customer Success Manager will focus on ensuring customer success in the UK and driving the adoption of Automation Anywhere's technology.
- This role involves creating and implementing processes to help customers maximize their success with the technology.
- The candidate will collaborate with a global team of Customer Success Managers to manage customer relationships from onboarding to regular progress reviews.
- Responsibilities include defining customer segmentation strategies, providing success blueprints, and optimizing the customer lifecycle.
- The role requires engaging with customers at all levels, from management to C-Level, to ensure their feedback is captured and used for product improvement.
âš¡ Requirements
- The ideal candidate will have 5-8+ years of experience in customer-facing roles, particularly in customer success, account management, or strategic consulting.
- A strong background in SaaS is preferred, with RPA experience being a significant advantage.
- The successful individual will possess exceptional relationship-building skills and a motivational style to foster team collaboration.
- They should have a deep understanding of value drivers in recurring revenue business models and a passion for customer advocacy.
- An analytical and process-oriented mindset is essential for optimizing customer success strategies.
About Automation Anywhere
Automate any process and empower employees with your new digital workforce.