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Energy Operations Associate
Coordinate with utilities and vendors to resolve customer account issues efficiently.
Austin
Junior
2 weeks ago
BasePower
On-site combined heat and power (CHP) solutions for businesses.
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✨ About The Role
- The Energy Operations Associate will ensure the efficient and reliable operation of customer accounts, including enrollment, billing, and communications.
- This role involves coordinating with internal teams and external vendors to manage regulatory filings and improve customer-related retail energy operations.
- The associate will communicate with customers to deliver a world-class retail electricity experience.
- Coordination with utilities, regulatory bodies, and vendors is necessary to investigate and resolve issues impacting customer accounts.
- The position supports regulatory filings with the PUCT, ERCOT, and TDUs to ensure compliance in all aspects of retail energy.
âš¡ Requirements
- The ideal candidate will have 1-3 years of experience in customer operations or account management, preferably within the energy sector.
- Familiarity with energy industry standards and practices, including regulatory filings and compliance requirements, is essential.
- Proficiency in using CRM systems and other customer management platforms is necessary for success in this role.
- Strong communication skills are required to effectively interact with prospective and current customers via phone, email, and text.
- The candidate should be detail-oriented and capable of developing repeatable processes to enhance efficiency and accuracy in operations.
About BasePower
On-site combined heat and power (CHP) solutions for businesses.