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Customer Success Director - Remote Eligible
Lead initiatives to maximize customer value and drive retention for enterprise clients.
Denver
Senior
$170,000 - 195,000 USD / year
2 weeks ago
✨ About The Role
- The Customer Success Director will work directly with BigID’s largest enterprise customers to shape and deliver successful outcomes.
- This role involves translating customer requests into actionable results and serving as a key point of engagement across various teams, including Services, Support, Products, and Engineering.
- The successful candidate will enhance the global Customer Success practice at BigID and contribute to the company's growth by driving Net Dollar Retention.
- The position requires a strong focus on maximizing customer value and implementing best practices.
- The role reports directly to the VP of Customer Success and embodies the company's values of Care, Do, Try, and Shine.
âš¡ Requirements
- The ideal candidate will have over 8 years of experience in a customer-facing technology role, demonstrating a strong background in data security and protection.
- Candidates should possess at least 2 years of experience in primary account management roles, such as senior customer success or technical account management.
- A successful individual will have a proven ability to connect technology solutions to business objectives, ensuring sustained momentum throughout the customer lifecycle.
- The role requires critical thinking skills and a proactive approach to identifying challenges and opportunities within customer organizations.
- A bachelor's degree or equivalent experience is required, with a preference for candidates who thrive in fast-paced and changing environments.
Customer Success Director - Remote Eligible
Denver
$170,000 - 195,000 USD / year
Product
About BigID
Security Compliance Privacy Risk