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Customer Success Manager

Advocate for customer needs within the company to drive value realization and growth.
Denver, Colorado, United States
Mid-Level
$110,000 - 123,000 USD / year
1 month ago

✨ About The Role

- Manage customer relationships, risks, and revenue, acting as the voice of the customer within the company - Conduct Executive Business Reviews to align on goals, outcomes, and value realization with key stakeholders - Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell opportunities - Identify and execute risk mitigation plans, as well as product improvements based on customer needs and market trends - Share and embody the company's core values of Care, Do, Try, and Shine

⚡ Requirements

- Experienced in customer success and account management, with a background in big data, privacy, data governance, or information security - Skilled in driving adoption, identifying and remediating risks, and maximizing revenue opportunities - Strong interpersonal and communication skills, able to build trust and relationships with key stakeholders - Comfortable working in a fast-paced startup environment, with excellent organization and multitasking abilities - Values innovation, diversity, integrity, and collaboration, embodying the company's core values of Care, Do, Try, and Shine
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Customer Success Manager
Denver, Colorado, United States
$110,000 - 123,000 USD / year
Product
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