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Customer Success Manager - Remote Eligible
Lead initiatives to enhance customer engagement and drive value realization from BigID’s platform.
LondonRemote
Mid-Level
1 month ago
✨ About The Role
- The Customer Success Manager will manage customer relationships, risk, and revenue.
- Building trust and creating meaningful relationships among champions and key executives within each account is a key responsibility.
- The role involves advocating for customer issues and needs within BigID.
- Conducting Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization is part of the job.
- Collaboration with Sales and Services teams to drive renewal, cross-sell, and upsell is essential.
- The candidate will identify risks and execute cross-functional risk mitigation plans.
- Staying current on customer needs, industry trends, market activities, and competitors to identify product improvements is expected.
- The role emphasizes sharing the company's values of Care, Do, Try, and Shine.
⚡ Requirements
- The ideal candidate will have over four years of experience in Customer Success and/or Account Management.
- A background in big data, privacy, data governance, or information security is essential, either from a customer or vendor perspective.
- The candidate should possess a strong ability to understand customer needs and provide appropriate best practices.
- A proven track record of driving adoption and identifying/remediating risks to ensure renewal, cross-sell, and upsell is crucial.
- Outstanding interpersonal communication skills and the ability to build meaningful relationships with key executives are necessary for success in this role.
- The candidate should demonstrate excellent organizational skills and the ability to multitask in a fast-paced startup environment.
- Analytical and problem-solving skills, particularly in a big data context, are important for this position.
- A bachelor's degree is required for this role.
About BigID
Security Compliance Privacy Risk