✨ About The Role
- The Customer Success Operations Manager will serve as a cross-functional liaison between finance, sales, and customer success teams.
- This role involves establishing reporting and monitoring key metrics such as net dollar retention, churn, and renewal rates.
- The manager will lead churn and upsell forecasting efforts in collaboration with leadership.
- Responsibilities include improving processes around renewal management and upsell sales processes.
- The role requires administering and driving adoption of Customer Success Management software.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in operations, particularly within enterprise software services or management consulting.
- A self-starter mentality is essential, as the role requires navigating fast-paced environments and taking initiative.
- Strong analytical skills are necessary, with experience in building reports and dashboards to track performance metrics.
- The candidate should possess a passion for problem-solving and a commitment to process improvement.
- Excellent verbal and written communication skills are crucial for effective collaboration with various stakeholders.