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Customer Success Operations Manager

Lead the implementation of new processes to enhance customer success operations efficiency.
Mid-Level
$100,000 - 120,000 USD / year
2 weeks ago

✨ About The Role

- The Customer Success Operations Manager will serve as a cross-functional liaison between finance, sales, and customer success teams. - This role involves establishing reporting and monitoring key metrics such as net dollar retention, churn, and renewal rates. - The manager will lead churn and upsell forecasting efforts in collaboration with leadership. - Responsibilities include improving processes around renewal management and upsell sales processes. - The role requires administering and driving adoption of Customer Success Management software.

âš¡ Requirements

- The ideal candidate will have over 5 years of experience in operations, particularly within enterprise software services or management consulting. - A self-starter mentality is essential, as the role requires navigating fast-paced environments and taking initiative. - Strong analytical skills are necessary, with experience in building reports and dashboards to track performance metrics. - The candidate should possess a passion for problem-solving and a commitment to process improvement. - Excellent verbal and written communication skills are crucial for effective collaboration with various stakeholders.
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Customer Success Operations Manager
$100,000 - 120,000 USD / year
Product
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