Operations Analyst - R&D

Operations Analyst - R&D

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

• BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
• BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
• CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
• DUNS 100 Best Tech Companies to Work for
• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards
• 2024 Inc. 5000 list for the 4th consecutive year!
• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you'll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who We Seek

A highly motivated and detail-oriented R&D Operations Analyst to optimize the efficiency and productivity of our Research & Development department. You'll play a critical role in supporting R&D leadership by providing data-driven insights and managing key operational processes.

What You'll Do (Overview of the Role)

• Performance Tracking and Reporting: Develop and maintain dashboards and reports to track key R&D metrics, such as release velocity, bug resolution time, and resource utilization, presenting findings to R&D leadership.
• Process Optimization: Analyze existing R&D workflows (e.g., development lifecycle, QA process) to identify bottlenecks, propose improvements, and drive the implementation of more efficient operational processes.
• Budget and Resource Management Support: Assist the R&D leadership team in planning, tracking, and optimizing the R&D budget and resource allocation across various projects and teams.
• Subject Matter Expertise & Admin for R&D Systems: Serve as the subject matter expert and administrator for Products and Engineering system tools (e.g., Jira, GitHub, Aha!), providing governance, optimization, and training to maximize team efficiency.
• Strategic Reporting & Board Preparation: Prepare detailed board materials and presentations summarizing R&D performance, progress against KPIs, and strategic initiatives for executive review.
• Ad-hoc Reporting and Analysis: Handle various ad-hoc reporting requests from R&D leadership, Finance, and other stakeholders, ensuring timely and accurate delivery of critical operational data.
• Tooling and Infrastructure Coordination: Act as a key liaison between R&D, IT, and Finance to ensure R&D teams have the necessary tools, licenses, and infrastructure to operate effectively.

What You'll Bring (Qualifications and Requirements)

Years of Experience: 3+ years of experience in an Operations Analyst, or Program Management role within a Software / Technology company.

Academic Education:

• Bachelor's degree in a quantitative or technical field such as Computer Science, Engineering, Business Administration, Economics, or a related field.

Important Skills or Attributes:

• Analytical & Data-Driven Mindset: Proven ability to collect, analyze, and interpret complex data sets (preferably using tools like SQL, Excel/Sheets and Looker) to derive actionable insights.
• Process Improvement Expertise: Strong understanding of software development lifecycle (SDLC) methodologies (Agile/Scrum/Kanban) and experience in implementing process improvements.
• Excellent Communication and Collaboration: Exceptional verbal and written communication skills with the ability to clearly articulate complex operational issues to technical and non-technical audiences.
• Project Management Fundamentals: Solid organizational skills, attention to detail, and experience managing multiple priorities in a fast-paced environment.
• Technical Tool Proficiency: Familiarity with R&D operational tools such as Jira/Confluence, GitHub/GitLab, and reporting/BI tools.

Advantages

• Experience in a rapidly scaling SaaS Software startup environment.
• Familiarity with financial reporting, budgeting, and cost allocation specific to R&D departments.
• Relevant professional certifications (e.g., PMP, Lean Six Sigma, Scrum Master).
• Prior experience working in data security, privacy, or AI-related domains.

What's in it for you?! Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Equity participation - everyone shares in our success
• Hybrid work
• Team fun & company outings
• Statutory benefits and leave benefits
• Health Insurance coverage

Our Values: We look for people who embody our values - Care, Do, Try & Shine.

• Care - We care about our customers and each other
• Do - We do what it takes to make a positive impact
• Try - We try our best and we don't give up
• Shine - We shine and make it our mission to always stand out

We're committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.