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Scaled Customer Success Manager

Develop a scaled customer success program for EMEA and APAC regions.
6 days ago

✨ About The Role

- Engage 1-to-1 with customers at critical points in their journey - Understand the customer journey and experience and help evolve engagement strategies - Identify opportunities to implement scale initiatives that enable customer time to value and are repeatable and scalable - Collaborate with internal product, SME’s, services, and solutions teams - Partner with sales teams to develop expansion opportunities

⚡ Requirements

- 2+ years of experience in a Customer Success or related role within the SaaS industry - Proven experience developing and executing customer success strategies, particularly for a scaled program - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization through scalable communication methods - Experience managing a large portfolio of customers (30+), with the ability to scale customer success efforts efficiently and effectively - Background/experience in data management / data discovery / data governance / data security / information security or related fields is beneficial
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Scaled Customer Success Manager
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