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Sr Customer Success Manager - West
Advocate for customer needs within the company to drive product improvements and customer success.
San Francisco, California, United States
Senior
$130,000 - 145,000 USD / year
4 months ago
✨ About The Role
- Manage customer relationships, risks, and revenue, building trust and meaningful relationships among champions and key executives within each account
- Advocate on behalf of customer issues and needs within BigID, conducting Executive Business Reviews to align on goals, outcomes, and value realization
- Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell opportunities, identifying risks and executing risk mitigation plans
- Stay current on customer needs, industry trends, market activities, and competitors to identify product improvements
- Share and embody the company values of Care, Do, Try, and Shine
âš¡ Requirements
- Experienced Customer Success Manager with a background in big data, privacy, data governance, or information security, managing large enterprise accounts
- Proven track record of driving adoption, identifying and remediating risks, and driving renewal, cross-sell, and upsell opportunities
- Strong interpersonal communication, customer relationship, and executive presentation skills
- Ability to understand customer needs, provide best practices, and collaborate with sales and services teams
- Excellent organization skills, ability to multitask in a fast-paced startup environment, and demonstrated analytical and problem-solving skills
Sr Customer Success Manager - West
San Francisco, California, United States
$130,000 - 145,000 USD / year
Product
Job is no longer active
About BigID
Security Compliance Privacy Risk