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Sr Customer Success Manager
Advocate for customer needs within the company to drive value realization and customer success.
Senior
3 months ago
✨ About The Role
- The Senior Customer Success Manager will be responsible for managing customer relationships, risk, and revenue
- They will build trust and create meaningful relationships among champions and key executives within each account
- The role involves conducting Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
- Collaborating with Sales and Services teams to drive renewal, cross-sell, and upsell is a key aspect of the job
- The Senior Customer Success Manager will also be responsible for identifying product improvements by staying current on customer needs, industry trends, market activities, and competitors
âš¡ Requirements
- Ideal candidate has 5+ years of experience in Customer Success managing a portfolio of large enterprise accounts
- Background in big data, privacy, data governance, or information security is required
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
- Excellent interpersonal communication, customer relationship, and executive presentation skills are essential
- Ability to multitask in a fast-paced startup environment and demonstrated analytical and problem-solving skills are key
Sr Customer Success Manager
Product
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