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Sr Customer Success Manager

Advocate for customer needs within the company to drive value realization and customer success.
Toronto, Ontario, Canada
Senior
8 months ago
BigID

BigID

Security Compliance Privacy Risk

Job is no longer active
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✨ About The Role

- Manage the customer relationship, risk, and revenue - Build trust and create meaningful relationships among champions and key executives within each account - Be the voice of the customer within BigID to advocate on behalf of customer issues and needs - Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization - Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell

âš¡ Requirements

- 5+ years of experience in Customer Success managing a portfolio of large enterprise accounts - Background in big data, privacy, data governance, or information security as either customer or vendor - Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell - Ability to understand customer needs and provide appropriate best practices - Excellent organization skills and ability to multitask in a fast-paced startup environment
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Sr Customer Success Manager
Toronto, Ontario, Canada
Product
Job is no longer active
About BigID
Security Compliance Privacy Risk