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Sr Customer Success Manager
Advocate for customer needs within the company to drive value realization and customer success.
Toronto, Ontario, Canada
Senior
2 months ago
✨ About The Role
- Manage the customer relationship, risk, and revenue
- Build trust and create meaningful relationships among champions and key executives within each account
- Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
- Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
- Collaborate with Sales and Services teams to drive renewal, cross-sell, and upsell
âš¡ Requirements
- 5+ years of experience in Customer Success managing a portfolio of large enterprise accounts
- Background in big data, privacy, data governance, or information security as either customer or vendor
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell, and upsell
- Ability to understand customer needs and provide appropriate best practices
- Excellent organization skills and ability to multitask in a fast-paced startup environment
About BigID
Security Compliance Privacy Risk