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Software Engineer

Create and maintain knowledge base articles to streamline issue resolution for customers.
Bangalore
Expert
2 weeks ago
Broadcom

Broadcom

A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.

✨ About The Role

- The Software Support Engineer will be responsible for resolving complex technical issues for customers. - The role involves hands-on experience with networking devices such as routers, switches, and firewalls. - The candidate will work with cloud ecosystems and should have knowledge of platforms like AWS and Azure. - The position requires troubleshooting and research skills to resolve issues using various tools and collaboration methods. - The engineer will create and maintain knowledge base articles to facilitate quicker issue resolution in the future.

âš¡ Requirements

- The ideal candidate will have over 10 years of experience in technical support and escalation management. - Strong customer service skills are essential, particularly in high-stress situations. - A deep understanding of networking protocols and security concepts is crucial for success in this role. - The candidate should be motivated and eager to learn, embracing challenges as opportunities for growth. - Excellent interpersonal communication skills are necessary to effectively collaborate with customers and internal teams.
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Software Engineer
Bangalore
Software
About Broadcom
A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.