✨ About The Role
- The Software Support Engineer will be responsible for resolving complex technical issues for customers.
- The role involves hands-on experience with networking devices such as routers, switches, and firewalls.
- The candidate will work with cloud ecosystems and should have knowledge of platforms like AWS and Azure.
- The position requires troubleshooting and research skills to resolve issues using various tools and collaboration methods.
- The engineer will create and maintain knowledge base articles to facilitate quicker issue resolution in the future.
âš¡ Requirements
- The ideal candidate will have over 10 years of experience in technical support and escalation management.
- Strong customer service skills are essential, particularly in high-stress situations.
- A deep understanding of networking protocols and security concepts is crucial for success in this role.
- The candidate should be motivated and eager to learn, embracing challenges as opportunities for growth.
- Excellent interpersonal communication skills are necessary to effectively collaborate with customers and internal teams.