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Support Account Manager

Lead customer support engagements to ensure timely resolution of critical issues.
Tokyo
Mid-Level
2 weeks ago
Broadcom

Broadcom

A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.

Job is no longer active
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✨ About The Role

- The Support Account Manager will be responsible for providing account support services to strategic and corporate customers using VMware Cloud Foundation products. - This role involves coordinating regular meetings with customers to review support requests and provide updates on their status. - The candidate will actively monitor support request activities and trends, ensuring timely resolutions and effective communication with internal teams. - The position requires understanding customer environments and business use cases to facilitate quick problem resolution. - The Support Account Manager will also document root cause analyses for critical customer situations and participate in executive business reviews.

âš¡ Requirements

- The ideal candidate will have over 5 years of experience in the IT industry, particularly in technical support or development roles. - Strong communication skills in both Japanese and English are essential for effective business interactions with customers. - A proactive and self-learning attitude is crucial for success in this role, as it involves continuous improvement and adaptation. - The candidate should possess deep technical problem-solving skills and the ability to understand complex customer environments. - Building and maintaining strong relationships with customers is key, requiring excellent interpersonal skills and professionalism.
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Support Account Manager
Tokyo
Growth
Job is no longer active
About Broadcom
A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.