✨ About The Role
- The Support Account Manager will be responsible for providing account support services to strategic and corporate customers using VMware Cloud Foundation products.
- This role involves coordinating regular meetings with customers to review support requests and provide updates on their status.
- The candidate will actively monitor support request activities and trends, ensuring timely resolutions and effective communication with internal teams.
- The position requires understanding customer environments and business use cases to facilitate quick problem resolution.
- The Support Account Manager will also document root cause analyses for critical customer situations and participate in executive business reviews.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in the IT industry, particularly in technical support or development roles.
- Strong communication skills in both Japanese and English are essential for effective business interactions with customers.
- A proactive and self-learning attitude is crucial for success in this role, as it involves continuous improvement and adaptation.
- The candidate should possess deep technical problem-solving skills and the ability to understand complex customer environments.
- Building and maintaining strong relationships with customers is key, requiring excellent interpersonal skills and professionalism.