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Support Account Manager
Lead customer interactions to enhance their technical support experience and drive satisfaction.
Ballincollig, Cork, Ireland
Mid-Level
3 days ago
Broadcom
A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.
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✨ About The Role
- The Support Account Manager will be responsible for optimizing the technical support experience for customers.
- The role involves building strong relationships with customers and internal teams to drive support service adoption.
- The candidate will lead customer interactions, including kickoff calls and support reviews.
- Monitoring and managing support request activity and trends will be a key responsibility.
- The position requires maintaining accurate records of customer activities and priorities for leadership review.
âš¡ Requirements
- The ideal candidate will have experience in technical support and customer relationship management.
- Strong communication skills are essential for advocating customer needs and collaborating with internal teams.
- A background in IT or a related field will be beneficial for understanding customer technical requirements.
- The candidate should be proactive in identifying and resolving technical blockers for customers.
- A commitment to obtaining relevant certifications, such as VCP, is expected within the first six months.
About Broadcom
A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.