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VCF Support Account Manager (VCF SAM)
Lead customer interactions to enhance their support experience and drive product adoption.
Atlanta
Mid-Level
4 days ago
Broadcom
A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.
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✨ About The Role
- The VCF Support Account Manager will be responsible for optimizing customer support experiences.
- The role involves coordinating regular meetings with customers to review support requests and priorities.
- The candidate will act as a liaison between customers and internal support teams to ensure quick problem resolution.
- The position requires monitoring support request trends and maintaining accurate records of customer interactions.
- The role offers the opportunity to work with top-tier customers across various industries.
âš¡ Requirements
- The ideal candidate will have experience in customer support, particularly in a technical environment.
- Strong communication skills are essential for building relationships with customers and internal teams.
- A background in IT or cloud technologies will be beneficial for understanding customer needs and technical architecture.
- The candidate should be proactive in identifying and resolving issues to enhance customer satisfaction.
- A willingness to obtain relevant certifications, such as VCP, is expected within the first six months.
About Broadcom
A global infrastructure technology leader built on 50 years of innovation, collaboration and engineering excellence.