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Operations Analyst
Interface directly with customers to resolve issues and improve their experience.
New York
Entry Level
1 week ago
Cape
We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.
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✨ About The Role
- The Operations Analyst will support day-to-day operations and assist with high-volume, user-facing tasks.
- This role involves executing customer-facing operational tasks and providing input to engineering teams on trends impacting customers.
- The analyst will interface directly with customers to resolve issues and grievances, advocating for their concerns.
- Learning new operational processes and owning their outcomes will be a key responsibility.
- The role serves as the first line of defense against customer requests and inquiries, requiring a commitment to delivering high-quality service.
⚡ Requirements
- The ideal candidate will have a bachelor's degree or equivalent experience in business, operations, national service, or a related field.
- Strong written and verbal communication skills are essential for success in this role.
- Prior experience in a fast-paced operations role providing customer support or executing a high volume of tasks is preferred.
- A proactive and detail-oriented mindset is crucial for troubleshooting user issues and ensuring a seamless experience.
- The candidate should be comfortable working in a dynamic environment and be willing to take on a variety of tasks.
About Cape
We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.