✨ About The Role
- The Customer Success Manager will manage accounts across the Benelux customer base, focusing on driving adoption and outcomes.
- Responsibilities include conducting business reviews with client executives to ensure satisfaction and desired outcomes.
- The role involves presenting and demonstrating Darktrace cyber threat defense solutions to CISOs and security experts.
- The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs.
- Ongoing training will be provided to develop relationship-building skills and meet client needs.
âš¡ Requirements
- The ideal candidate will have experience in a customer-facing role, such as an Account Executive, Customer Success Manager, or Business Development Executive.
- A personable and friendly approach is essential for building long-lasting relationships with a diverse range of stakeholders.
- Strong relationship management and communication skills are crucial for achieving goals and targets.
- The candidate should be comfortable working across a wide client portfolio and managing competing demands.
- A passion for learning about cyber security and AI will contribute to success in this role.