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Customer Success Manager (channel - Led)
Champion customer success by driving adoption and managing relationships with channel partners.
Seoul
Mid-Level
3 weeks ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
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✨ About The Role
- The Customer Success Manager will manage a book of business across Darktrace's global customer base.
- Responsibilities include driving adoption and outcomes that lead to renewals, expansion, and advocacy.
- The role involves collaborating with channel partners to ensure customers gain maximum utility from their Darktrace deployment.
- The candidate will manage customer escalations and work with cross-functional teams to resolve issues.
- Identifying upsell and cross-sell opportunities within the customer portfolio is a key responsibility.
- The role requires conducting health checks to drive customer satisfaction and retention.
- The candidate will present and demonstrate Darktrace platform solutions to various stakeholders, including CISOs and information security experts.
âš¡ Requirements
- The ideal candidate will have 5 to 7 years of experience in roles such as Channel Management, Customer Operations, or Customer Success.
- A strong background in channel partner management and selling is essential for success in this position.
- The candidate should possess excellent communication skills to effectively engage with senior business professionals across various industries.
- Familiarity with enterprise networking and cybersecurity technology is highly desirable.
- The successful individual will demonstrate strong business acumen and negotiation skills.
- A self-motivated and goal-oriented mindset is crucial for managing a diverse portfolio of customers.
- The candidate should be tenacious and able to handle complex and crisis situations calmly and confidently.
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.