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Customer Success Manager
Drive customer success by maximizing the value of Darktrace partnerships through strategic account management.
Remote
Mid-Level
2 weeks ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
Job is no longer active
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✨ About The Role
- The Customer Success Manager will manage a portfolio of over 40 existing Darktrace customers, focusing on driving adoption and outcomes.
- Responsibilities include building strong relationships with customers and ensuring they gain maximum utility from their Darktrace deployment.
- The role involves conducting business reviews to demonstrate the ROI and value delivered to clients' businesses.
- The candidate will work closely with the sales team to develop and execute account strategies that lead to positive outcomes for clients.
- The position requires identifying and negotiating upsell and cross-sell opportunities based on customers' evolving needs.
âš¡ Requirements
- The ideal candidate will have at least 3 years of experience in Customer Success, Account Management, Project Management, Business Development, or Consulting.
- Strong communication and presentation skills are essential for effectively engaging with senior business professionals across various industries.
- A self-motivated and goal-oriented individual who can manage complex situations calmly and confidently will thrive in this role.
- Familiarity with enterprise networking technology or SaaS experience is preferred, but not required.
- The candidate should possess excellent organizational and project management skills to handle a complex portfolio of high-value customers.
Customer Success Manager
Remote
Product
Job is no longer active
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.