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Customer Success Manager
Drive customer success by managing renewals and expanding relationships with key accounts.
Tokyo
Mid-Level
2 weeks ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
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✨ About The Role
- The role involves managing a portfolio of existing Darktrace customers to ensure they gain maximum utility from their deployments.
- The successful candidate will handle customer escalations and work with cross-functional teams to resolve issues.
- Identifying upsell and cross-sell opportunities within the customer portfolio is a key responsibility.
- The candidate will manage the renewal processes, including commercial negotiations and deal closures.
- Collaboration with Darktrace Registered Partners, Commercial Directors, Account Executives, and Cyber Threat Analysts is essential for success.
- Regular health checks will be conducted to drive customer satisfaction and retention.
- The role may require presenting and demonstrating Darktrace cyber threat defense solutions to CISOs and information security experts.
âš¡ Requirements
- The ideal candidate will have 2 to 5 years of experience in Customer Operations, Customer Success, Technical Account Management, Client Service, or Consulting.
- A strong ability to manage complex and crisis situations confidently and calmly is essential for success in this role.
- Excellent communication skills are necessary to effectively engage with senior business professionals across various industry verticals.
- Familiarity with enterprise networking technology will be beneficial for understanding customer needs and solutions.
- The candidate should possess strong business acumen and negotiation skills to drive customer renewals and expansions.
- Self-motivation and goal orientation are crucial, as the role requires managing high-value customers in a pressurized environment.
- A passion for learning about cyber security and AI will help the candidate thrive in this rapidly evolving industry.
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.