Deployment Operations Manager
Darktrace
Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.
For over a decade, Darktrace has pioneered a proactive, AI-native approach to security. Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cybersecurity, with technology innovations backed by over 200 patents and pending applications.
Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.
Office Location: 1901 Royal Lane, Dallas, TX, 75229
Key Duties and Responsibilities
- Handling any shipping/extraction email queries received from the Account teams with regards to their accounts and appliances.
- Liaising with customers to arrange the extraction of our appliances, helping them to prepare them for shipment and arrange the courier service for them to be collected and returned.
- Helping to arrange and prepare shipments out of our depots primarily but also assisting other departments in any shipping requirements they may have. E.g. for support and maintenance purposes.
- Monitoring all shipments to ensure they arrive on time and resolving any issues encountered along the way to keep the process as smooth and quick as possible.
- Maintaining records on our internal systems to ensure that all information Is current and accurate with regards to the whereabouts of all stock.
- Liaising with appliance suppliers to ensure sufficient supply of all stock to meet demand
- Ensuring that the site is well maintained, and that security, health & safety policies are all adhered to
- Ensuring that the general day to day operation is running smoothly and efficiently.
Requirements
- Experience working in an office environment and dealing with administrative tasks
- Excellent Numeracy and communication skills
- Organized, self-motivated and able to prioritize work
- Familiar with Microsoft Office products, particularly Outlook and Excel
- Experience in office management, including health & safety and maintenance co-ordination
- Fire Marshall and First Aid qualifications are ideal, but not required. Training will be given.
- Experience in dealing with courier services, particularly Fedex
- Experience in US Export controls is ideal but not required
- Experience in using Workday and/or Salesforce is ideal, but not required
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