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Enterprise Customer Success Director
Lead the Customer Success team to enhance client engagement and drive product adoption.
London
Senior
1 week ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
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✨ About The Role
- The role involves managing the Customer Success UK&I team and overseeing day-to-day operations.
- The Customer Success Director will ensure clients successfully adopt and realize value from Darktrace products.
- This position requires collaboration with the regional Sales and Renewals team to drive customer engagement and retention.
- The role includes hiring responsibilities, scaling the team, and overseeing training and onboarding processes.
- Success will be measured by achieving team goals related to ACV retention, expansion pipeline development, and customer engagement.
âš¡ Requirements
- The ideal candidate will have experience in enterprise software sales, pre-sales, or customer success in a leadership role.
- They should be comfortable working with C-Level executives at multinational organizations.
- A strong empathy for customers and a passion for cybersecurity, revenue, and growth is essential.
- The candidate must possess deep knowledge of the cybersecurity landscape and industry trends.
- Proven ability in driving operational excellence through strategic prioritization and people management is required.
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.