Expression Of Interest - Customer Success - Key Accounts - Remote Eligible

Customer Success – Key Accounts

We are inviting expressions of interest for our Customer Success – Key Accounts role. In this position, you will manage a diverse portfolio of named accounts across our global customer base, driving adoption, value realization, and customer advocacy. Your success in the role will directly support renewals, expansion opportunities, and long-term customer satisfaction.

This is an ideal opportunity for someone passionate about cybersecurity, AI, and delivering world-class customer experience. The commission structure is based on identifying and nurturing upsells and renewals tied to an annual quota.

Please note: Candidates must be located near one of our offices in the US.

Key Responsibilities

• Manage a portfolio of 12–16 existing Darktrace customers, maximizing deployment value and driving ARR growth.
• Partner closely with the Director of Customer Success, Sales, Technical Resources, and Cyber Threat Analysts.
• Conduct executive business reviews and perform deployment health checks to ensure satisfaction and strategic alignment.
• Present, demonstrate, and discuss Darktrace's cyber defense solutions with CISOs and security leaders.
• Identify, nurture, and negotiate upsell and cross-sell opportunities that align with customer needs and use cases.
• Facilitate seamless renewals by ensuring customers are set up for long-term success.
• Analyze engagement metrics to assess risk, strengthen account health, and execute targeted action plans.
• Lead customer escalation management through cross-functional coordination.
• Mentor and support developing Customer Success Managers by sharing best practices and onboarding guidance.
• Build strong internal partnerships to design tailored solutions for complex or strategic accounts.

Qualifications & Experience

• 5+ years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Services, or Consulting.
• Exceptional communication and presentation skills, with the ability to engage senior leaders across industries.
• Familiarity with enterprise networking technologies and foundational cybersecurity concepts (preferred but not required).
• Strong organizational skills, self-motivation, and comfort working both independently and collaboratively.

Compensation Range

• Base Salary: $100,000 – $125,000
• Commission: Uncapped (80/20 compensation structure)
• Final offer will be based on experience and location.

Benefits

• 100% medical, dental and vision insurance, plus dependents
• Paid parental leave
• Pet insurance Discount
• Life insurance
• Commuter benefits
• 401(k)
• Employee Assistance Program