View All Jobs 1123
Manager, Customer Success
Drive customer success initiatives to enhance adoption and retention in the Japanese market.
Tokyo
Senior
1 week ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
32 Similar Jobs at Darktrace
✨ About The Role
- The Manager of Customer Success will oversee a team of customer success managers, providing mentorship and guidance.
- This role involves building and maintaining strong relationships with Darktrace’s partners to drive upsells and renewals.
- The successful candidate will focus on driving customer adoption, renewals, expansion, and advocacy within their book of business.
- Staying informed about the cybersecurity industry, particularly in the Japan market, is a key responsibility.
- The role requires collaboration with other departments, including sales, technical delivery, and support, to ensure a seamless customer experience.
- The candidate will utilize customer success tools and software to manage relationships and track performance.
- A results-oriented approach is essential, with a focus on meeting and exceeding customer success targets.
âš¡ Requirements
- The ideal candidate will have 3 to 5 years of experience in consultative customer success roles, demonstrating a clear progression in responsibilities.
- A proven track record of leading and developing customer success teams to achieve targets is essential for this role.
- Strong leadership and management skills are necessary, including the ability to mentor and coach a team effectively.
- Expertise in building and maintaining customer relationships, particularly with executives at the CIO/CISO/CTO levels, is crucial.
- The candidate should possess excellent written and verbal communication skills, with fluency in both English and Japanese.
- Familiarity with enterprise networking, cloud technology, and cybersecurity solutions will be beneficial.
- Strong business acumen and commercial negotiation skills are important for achieving customer and company goals.
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.