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Partner Operations Specialist
Oversee onboarding and deal registration processes to ensure accurate partner data and smooth workflows daily
Phoenix, Arizona, United States
Entry Level
$50,000
– 70,000
USD / year
20 hours agoBe an early applicant
Darktrace
Darktrace is a global leader in AI for cybersecurity, providing an Active AI Security Platform that protects organizations from unknown threats across network, cloud, and email.
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Partner Operations Specialist
The Partner Operations Specialist supports the day-to-day operational needs of our Partner Ecosystem, including Channel, Marketplace, and MSSP partners. This early-career role focuses on executing core operational tasks, maintaining data accuracy, and supporting partner workflows across onboarding, deal registration, marketplace operations, and partner support. You will work closely with Senior Partner Operations and Partner teams, gaining hands-on experience with partner programs, marketplace processes, and CRM operations. This role is ideal for someone who is detail-oriented, eager to learn, and looking to build a career in partner operations.
Key Duties & Responsibilities:
- Oversee the partner onboarding application process, including intake, routing, documentation tracking, and ensuring completeness
- Support Deal Registration conversions, progression, and periodic audits
- Manage key Marketplace workflows, including private offers, bulk uploads, and incentive processes
- Maintain Salesforce data hygiene, including Account, Contact, Lead, and Opportunity records and recurring accuracy audits
- Manage the Partner & Impartner support alias, triaging, routing, and resolving inquiries
Qualifications & Experience:
- 1–2+ years in partner operations, sales operations, or a related support role (SaaS experience preferred)
- Prefer experience with CRM tools (Salesforce) and willingness to learn partner platforms (e.g., Impartner, Tackle)
- Strong organizational skills, attention to detail, and ability to follow structured processes
- Clear communicator with a service-oriented approach to supporting partners and internal teams
Salary:
- $50,000-$70,000
Benefits:
- 100% medical, dental and vision insurance, plus dependents
- Paid parental leave
- Pet insurance Discount
- Life insurance
- Commuter benefits
- 401(k)
- Employee Assistance Program
Partner Operations Specialist
Phoenix, Arizona, United States
$50,000
– 70,000
USD / year
Strategy & Ops
About Darktrace
Darktrace is a global leader in AI for cybersecurity, providing an Active AI Security Platform that protects organizations from unknown threats across network, cloud, and email.