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Strategic Customer Success Manager
Drive customer success by ensuring maximum utility from Darktrace deployments.
Munich
Mid-Level
1 month ago
Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.
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✨ About The Role
- The role involves managing key strategic accounts across Darktrace's global customer base.
- Responsibilities include driving adoption and outcomes leading to renewals, expansion, and advocacy within the portfolio.
- The candidate will present and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts.
- Conducting business reviews to drive customer satisfaction and measure desired business outcomes is a key task.
- The role requires identifying and nurturing upsell and cross-sell opportunities to grow Annual Recurring Revenue (ARR).
- Monitoring customer engagement levels to assess risk and executing action plans is also part of the job.
âš¡ Requirements
- The ideal candidate will have experience in a customer-facing role, particularly at the enterprise or strategic level.
- Strong relationship management and communication skills are essential for building long-lasting relationships with stakeholders.
- A passion for learning about cyber security and AI is important for success in this role.
- The candidate should be comfortable working in a target-driven environment and be excited about achieving goals linked to renewals and upsell generation.
- The ability to juggle competing demands while maintaining a process-oriented approach is crucial.
About Darktrace
Cyber AI that provides real-time visibility and protection across multi-cloud environments.