Global People Services Specialist

Global People Services Specialist

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Responsibilities:

• Provide Tier 1+ support to employees and managers across Americas, EMEA, and APAC, resolving a broad range of HR inquiries and issues via our ticketing system (FreshService)
• Own key employee lifecycle processes such as onboarding, offboarding, employment contracts, letters, benefits administration, and leaves of absence (LOA)
• Execute accurate and timely HR transactions in our HRIS System (Workday), including data changes, reporting, and access resets
• Contribute to the ongoing improvement of knowledge base articles, SOPs, and HR documentation
• Collaborate closely with People Business Partners, Payroll, Talent Acquisition, Global Mobility, and stakeholders to support cross-functional processes
• Identify recurring issues and provide feedback to improve operational efficiency and employee experience
• Work flexible hours as needed to support global time zones and critical timelines
• Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2+) questions and issues appropriately
• Meet the defined performance standards and service level agreements
• Operate with top-quality communication and customer service skills, providing a consistent and positive experience for our employees
• Prioritize ticket resolution based on key internal timelines such as payroll, onboarding, offboarding, and other
• Assist with data integrity efforts, day-to-day operations, and administrative tasks within the People Operations team, as needed

Qualifications:

• 5+ years of experience in an HR shared services, HR Operations, generalist, or employee support role in a fast-paced environment
• Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts)
• Experience with global employee populations and working across multiple regions and time zones
• Must be fluent in English and in at least one additional European language, such as French, German, or Spanish.
• Ability to work flexible hours to support global stakeholders across multiple time zones
• Hands-on experience with HR systems (Workday preferred, Docusign), and ticketing tools (FreshService or similar)
• Excellent attention to detail, communication, and problem-solving skills
• Growth mindset and continuous improvement orientation
• Comfortable operating in high-volume and high-ambiguity environments