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Senior Customer Operations Analyst
Optimize Kantata integrations to enhance operational efficiency and user support.
Various
Senior
1 month ago
✨ About The Role
- The Senior Customer Operations Analyst will partner closely with Global Services leadership and various teams to drive strategic go-to-market initiatives and KPIs.
- Responsibilities include leading end-to-end projects from scoping to execution, involving data gathering, process design, and final roll-out.
- The role involves ongoing quantitative and qualitative analysis of business performance to support daily operations and leadership reviews.
- The analyst will proactively identify and redefine processes and systems to improve and scale the business.
- The position requires experience in project management and the ability to coordinate cross-functional partners at a global scale.
âš¡ Requirements
- The ideal candidate has 3-5+ years of professional experience in business operations, sales operations, business strategy, or consulting, preferably in a high-growth SaaS company.
- Strong analytical skills are essential, with the ability to digest large, multi-layered data sets and extract relevant insights for decision-making.
- Excellent communication skills are required to convey thoughts clearly across all levels of the organization, both verbally and in writing.
- A collaborative mindset is crucial, as building strong relationships cross-functionally is key to successful project execution.
- The candidate should possess a problem-solving mindset and be curious about understanding the intricacies of the operations they manage.
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