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Senior Customer Success Manager

Guide customers on maximizing the value of Dataiku use cases for successful data science projects.
1 month ago

✨ About The Role

- Customer Success Managers at Dataiku are responsible for accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku - They work with customers across Retail & Growth sub-regions, especially for Italian accounts, owning a portfolio of assigned accounts to ensure successful onboarding, increasing adoption, retention, growth, and overall customer satisfaction - Customer Success Managers align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors - They continuously advise customers on how to leverage Dataiku to implement data science projects from design to production, monitor customers’ achievement of desired outcomes, and establish regular touch-points with assigned customers to review progress against strategic business and technical product objectives - Customer Success Managers also develop trusted and collaborative relationships with internal stakeholders and business partners, staying current on Dataiku’s products, competitive landscape, and data science trends

⚡ Requirements

- Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction - Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million ARR across the Forbes Global 2000 and beyond - Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes - Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level) - Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations
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Senior Customer Success Manager
About Dataiku
Everyday AI, Extraordinary People