✨ About The Role
- Lead the Customer Success team in Japan
- Manage a team of Customer Success Managers and provide guidance, coaching, and mentorship
- Drive customer adoption, retention, and growth while ensuring exceptional customer experience
- Actively serve a portfolio of assigned accounts based in Japan
- Develop and implement strategies to optimize customer success processes and workflows
âš¡ Requirements
- Proven track record of success in managing teams and driving customer growth
- Strong understanding of customer success principles and best practices
- Excellent communication, leadership, and problem-solving skills
- Familiarity with data science and machine learning concepts
- Fluency in Japanese (both written and spoken)