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Strategic Customer Success Manager, Northern Europe - Remote Eligible
Guide customers to maximize the value of their data science projects using Dataiku.
Remote
Senior
3 weeks ago
✨ About The Role
- The Strategic Customer Success Manager will work with customers across the EMEA - Northern Europe region, focusing on the UK and Nordics.
- This role involves owning a portfolio of strategic accounts, ensuring successful onboarding, adoption, retention, and overall customer satisfaction.
- The manager will align closely with key customer stakeholders to support their business objectives and desired outcomes.
- Regular touchpoints with customers will be established to review progress against strategic goals and to monitor achievement of desired outcomes.
- The role requires leveraging customer health analytics to identify risks and opportunities for expansion, translating data into actionable advice.
âš¡ Requirements
- The ideal candidate will have a minimum of seven years of professional experience in customer success or related roles, demonstrating a history of increasing customer satisfaction and retention.
- A strong command of data science concepts and the ability to translate business use cases into actionable data science solutions is essential.
- The successful individual will possess excellent written and oral presentation skills, capable of engaging both technical and business stakeholders effectively.
- Experience in managing a diverse portfolio of accounts, particularly in a fast-growing technology environment, is highly valued.
- A passion for technology and data analytics, along with a keen intellectual curiosity, will contribute to success in this role.
Strategic Customer Success Manager, Northern Europe - Remote Eligible
Remote
Product
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