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Customer Success Manager (CSM) (EMEA & APAC)
Develop and execute tailored success plans for enterprise and government clients to enhance security.
Various
Mid-Level
3 weeks ago
Dedrone
The market leader in smart airspace security, protecting people, property, and information against drone threats.
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✨ About The Role
- The Customer Success Manager will be responsible for ensuring customers maximize the value of Dedrone's solutions and drive product adoption.
- This role involves serving as a trusted advisor for enterprise and government clients to help them achieve their airspace security goals.
- The candidate will lead customer onboarding and training, ensuring that technical teams and end users are well-versed in the platform.
- Regular business reviews will be conducted to measure success and identify growth opportunities.
- The role requires analyzing customer usage data to provide strategic recommendations for optimizing product adoption.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in Customer Success, Account Management, or related roles, particularly in SaaS, cybersecurity, or physical security industries.
- A strong background in managing enterprise and government clients, especially in sectors like defense, critical infrastructure, or public safety, is essential.
- The candidate should possess excellent presentation, negotiation, and relationship-building skills to effectively engage with key stakeholders.
- A self-motivated and team-oriented individual who is responsible and focused on exceeding customer expectations will thrive in this role.
- The ability to communicate complex security solutions to both technical and non-technical stakeholders is crucial for success.
About Dedrone
The market leader in smart airspace security, protecting people, property, and information against drone threats.