Auxiliar De Operaciones Comerciales / Business Support Operations (individual Contributor)

Auxiliar De Operaciones Comerciales / Business Support Operations (Individual Contributor)

Fictiv exists to help product innovators create. Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv's four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.

We are looking for a Business Support Operations professional to support our U.S.-based sales team with day-to-day administrative and coordination tasks. This is an individual contributor (IC) role, ideal for someone early to mid-career with approximately 2+ years of experience in sales support, administration, or customer service.

This role is not senior-level and does not include people management or strategic ownership. It is a hands-on position focused on execution, accuracy, organization, and strong communication with internal teams and customers.

Key Responsibilities

Sales Support & Administration

• Maintain and update CRM systems (e.g., Salesforce, HubSpot, Odoo) with accurate and timely sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order status, follow up on required documentation, and assist with basic sales reporting
• Organize and manage sales documentation in accordance with internal processes

Customer Support (Occasional)

• Respond to customer inquiries via email, chat, or phone in a professional and timely manner
• Provide basic product information and order status updates
• Escalate more complex issues to the appropriate internal teams
• Represent the company with professionalism and a customer-focused mindset

Quality & Process

• Follow and contribute to the company's Quality Management System (QMS)
• Maintain organized records and support consistency across sales-related processes

Required Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field
• 2+ years of experience in sales support, administrative, or customer service roles
• Strong written and verbal English communication skills
• Comfortable working with Microsoft Office, Google Workspace, and CRM tools
• Ability to work independently, prioritize tasks, and meet deadlines

Preferred Qualifications

• Experience working with international or U.S.-based teams
• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales processes (B2B or B2C)

This position is intended for junior to mid-level professionals who enjoy operational, administrative, and support-focused work. It is not a senior, lead, or management role.