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Customer Success Manager
Advocate for customer needs internally to ensure their feedback is incorporated into product development.
Los Angeles
Mid-Level
10 months ago
First Resonance
ION is the Factory OS that manufacturers trust for speed, collaboration, and real-time visibility.
Job is no longer active
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✨ About The Role
- Responsible for project managing the onboarding process for new clients, ensuring a smooth transition and successful implementation of software solutions
- Develop and maintain strong relationships with key stakeholders at client organizations, serving as their primary point of contact for all post-sales activities
- Proactively engage with clients to drive product adoption and usage, providing guidance and best practices to ensure they maximize the value of the solutions
- Advocate for the needs and requirements of customers internally within the company, ensuring their feedback is heard and incorporated into product development efforts
- Work closely with the sales team to identify opportunities for contract renewals and expansion within existing accounts, driving revenue growth through upselling and cross-selling
âš¡ Requirements
- Proven experience in a customer-facing role, such as customer success, account management, or sales, with a strong ability to build rapport and trust with clients
- Solid understanding of manufacturing processes and familiarity with industry trends and challenges
- Excellent problem-solving abilities and a proactive, solution-oriented mindset
- Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment
- Bachelor's degree in Business Administration, Marketing, Engineering, or related field
Customer Success Manager
Los Angeles
Product
Job is no longer active
About First Resonance
ION is the Factory OS that manufacturers trust for speed, collaboration, and real-time visibility.