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Product Support Specialist

Assist manufacturers in utilizing the ion Factory OS for innovative hardware solutions.
Los Angeles
Junior
2 weeks ago
First Resonance

First Resonance

ION is the Factory OS that manufacturers trust for speed, collaboration, and real-time visibility.

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✨ About The Role

- The Product Support Specialist will provide timely and accurate responses to customer inquiries and assist them in utilizing product features. - Troubleshooting customer and technical issues to provide effective solutions is a key responsibility of this role. - Collaboration with product and engineering teams is necessary to address bugs and gather customer insights. - The role may involve assisting in customer enablement through onboarding and training sessions. - Creating and refining documentation to empower users for self-service issue resolution is also part of the job.

⚡ Requirements

- The ideal candidate has at least 2 years of experience in a customer-facing IT support or product support role, focusing on troubleshooting technical issues. - A strong technical background and a customer-centric mindset are essential for success in this position. - The candidate should thrive in a fast-paced environment and be a team player who contributes positively to a collaborative work culture. - Passion for solving complex problems while delivering exceptional customer service is crucial. - Familiarity with customer communication tools and experience working in a B2B/SaaS environment will be beneficial.
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Product Support Specialist
Los Angeles
Product
About First Resonance
ION is the Factory OS that manufacturers trust for speed, collaboration, and real-time visibility.