✨ About The Role
- The Product Support Specialist will provide timely and accurate responses to customer inquiries and assist them in utilizing product features.
- Troubleshooting customer and technical issues to provide effective solutions is a key responsibility of this role.
- Collaboration with product and engineering teams is necessary to address bugs and gather customer insights.
- The role may involve assisting in customer enablement through onboarding and training sessions.
- Creating and refining documentation to empower users for self-service issue resolution is also part of the job.
⚡ Requirements
- The ideal candidate has at least 2 years of experience in a customer-facing IT support or product support role, focusing on troubleshooting technical issues.
- A strong technical background and a customer-centric mindset are essential for success in this position.
- The candidate should thrive in a fast-paced environment and be a team player who contributes positively to a collaborative work culture.
- Passion for solving complex problems while delivering exceptional customer service is crucial.
- Familiarity with customer communication tools and experience working in a B2B/SaaS environment will be beneficial.