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Senior Customer Success Manager
Lead the build out of Formic's customer enablement playbook.
Various
Senior
3 months ago
Formic
We design, deploy, and maintain your automation solution for $0 - pay nothing until the machines are producing for you
Job is no longer active
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✨ About The Role
- Serve as the primary point of contact for customers, providing technical, operational, training, and administrative support
- Collaborate with various internal teams to guide customers through onboarding and deployment processes
- Monitor and manage customer health and engagement, identifying and mitigating potential risks
- Develop and implement training approaches to drive adoption of automation solutions
- Provide customized insights, recommendations, and value-added products/services to facilitate growth within existing accounts
âš¡ Requirements
- Experience in customer success management, preferably in a technical or automation-related industry
- Strong communication skills to effectively interact with customers and internal teams
- Ability to identify customer needs and provide tailored solutions to drive customer success
- Proven track record of building and maintaining strong customer relationships
- Comfortable with analyzing data and using insights to improve customer experience
Senior Customer Success Manager
Various
Product
Job is no longer active
About Formic
We design, deploy, and maintain your automation solution for $0 - pay nothing until the machines are producing for you