Technical Product Support Manager

Technical Product Support Manager

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

Forterra is seeking a Technical Product Support Manager to serve as a central technical leader for the lifecycle support of our fielded products. In this role, you will oversee configuration management, sustainment planning, and obsolescence mitigation while working cross-functionally with engineering, supply chain, program teams, and field service. You'll act as the go-to technical liaison for customers, drive continuous improvement initiatives, and ensure product readiness through hands-on problem-solving and operational support. This is a dynamic, fast-paced role based on-site at our Clarksburg, MD facility—ideal for a detail-oriented technical professional with at least 5 years of relevant experience and a strong background in engineering or related fields.

What You'll Do

The Technical Product Support Manager serves as the central technical point of contact for the comprehensive lifecycle support of fielded products. This role ensures sustained operational readiness, drives continuous improvement, and bridges cross-functional teams—including engineering, supply chain, program management, and field service—to deliver seamless product support for both customers and internal stakeholders. Key Responsibilities

• Lifecycle & Sustainment Leadership
• Own the full sustainment lifecycle for deployed systems, ensuring product performance, reliability, and customer satisfaction.
• Support provisioning, level-of-repair analysis, and PHS&T activities to enable effective DoD supply chain integration.
• Identify and mitigate sustainment risks during new product gate processes.
• Configuration & Change Management
• Lead internal configuration change management processes and Engineering Change Proposal (ECP) coordination with stakeholders.
• Partner with Hardware Product Development to prepare source technical data and drawings in support of new programs, field modifications, and Technical Manual updates.
• Obsolescence & Supply Chain Support
• Collaborate with Supply Chain and Program Teams to analyze and report obsolescence risks.
• Develop mitigation strategies and assess impacts to program schedules, costs, and production readiness.
• Customer & Field Support
• Act as a technical liaison to Field Service teams, providing engineering triage and support for operational-level maintenance and technical information requests.
• Participate directly in problem-solving to enhance operational efficiency and mission success.
• Process Improvement & Operations Management
• Drive continuous improvement initiatives across operations workflows and support new process rollouts.
• Ensure seamless program execution by managing multiple tasks, shifting priorities, and cross-functional dependencies.
• Tools & Documentation
• Utilize digital tools such as spreadsheets, NetSuite, Arena, and Jira to track, document, and report on technical and programmatic activities.

Qualifications

• Bachelor's degree in Engineering or a related technical field (required).
• Minimum of 5 years of experience in technical product support, sustainment engineering, lifecycle management, or a related field.
• Strong organizational and project coordination skills with exceptional attention to detail.
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment.
• Excellent communication skills, capable of engaging both technical teams and executive stakeholders.

Location

Clarksburg, MD - On-Site