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Forward Deployed Engineer
Conduct onsite training and equipment installations for Public Safety and Military customers.
New York
Senior
1 month ago
GoTenna
GoTenna provides off-grid communication devices for sending messages and location information without the need for cellular service or Wi-Fi.
Job is no longer active
1 Similar Job at GoTenna
✨ About The Role
- The Forward Deployed Engineer will engage with Public Safety, Military, and other Pro customers to provide technical support and training.
- Responsibilities include monitoring support requests, documenting use cases, and providing regular performance reports to leadership.
- The role requires conducting both virtual and onsite training and equipment installations for customers.
- The engineer will work cross-functionally with Product Management and Engineering to troubleshoot technical issues.
- Up to 50% travel may be required for this position.
⚡ Requirements
- The ideal candidate will have over 6 years of professional experience, particularly in deploying or utilizing technology products within Public Safety or Military organizations.
- A solid technical background with hands-on experience in digital technologies is essential for success in this role.
- The candidate should possess exceptional organizational, presentation, and communication skills, both verbal and written.
- Strong analytical and problem-solving skills are necessary to effectively address customer needs and technical issues.
- A customer/service-oriented mindset is crucial, along with the ability to build strong relationships with clients.
Forward Deployed Engineer
New York
Software
Job is no longer active
About GoTenna
GoTenna provides off-grid communication devices for sending messages and location information without the need for cellular service or Wi-Fi.