Internship - Remote Eligible

Internship

goTenna is advancing universal access to connectivity by building the world’s most intelligent and scalable mobile mesh networks. goTenna is the world’s leading mobile mesh networking company, providing off-grid connectivity solutions for smartphones and other devices, as well as augmenting traditional communications networks. This technology enables mobile, long-range connectivity without cell, Wi-Fi, or satellite connectivity. goTenna’s drive to create resilient connectivity began during Hurricane Sandy in 2012, when approximately a third of cell towers and power stations in affected areas failed. goTenna’s products are currently used by over 300 law enforcement, military, and public safety agencies worldwide. goTenna is backed by investors, including Union Square Ventures, Founders Fund, Lockheed Martin Ventures, Comcast Ventures, MentorTech Ventures, Walden Venture Capital, and ONE9.

About the Role

The intern will work with the goTenna sales and business development teams to apply goTenna’s hardware and software solutions to our customer’s problems alongside working with Customer Experience Team. This position will be advocating for our customers by proactively identifying issues and enabling an effective voice of the customer (VOC) program to propose product enhancements, new functionality and new products.

Primary Responsibilities

• Maintain technical expertise on goTenna’s product offerings and support offerings (i.e., SDKs, product roadmaps, etc.)
• Generate technical materials for internal collateral, customer briefings, and external proposals
• Conduct goTenna demos for customers
• Provide regular reports to leadership on product and customer performance in order to help develop future strategies and roadmap
• Work cross-functionally with other departments such as Product Management and Engineering in order to successfully troubleshoot technical issues
• Ensure compliance with all regulatory requirements

Required Experience

• Professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization. Some of your experience should have been related to tactical communications
• Hardware and software experience in communications or other related equipment
• Physical ability to carry 30 pounds of equipment and work in austere conditions
• A tech-savvy professional, able to explain technical details and requirements to both a non-technical audience and an extremely technical audience via onsite and virtual engagements.
• A problem-solver with a strong work ethic that can execute and provide quick and effective resolutions to our customers questions
• Experience supporting and working with US defense, intelligence, law enforcement, and/or public safety customers

Preferred Experience

• Experience US Government tactical radio networks, C4ISR, C5ISR or IT systems
• Experience using Salesforce or similar CRM to actively manage a portfolio of many accounts and associated opportunities
• Operational experience such as prior active-duty military, law enforcement, or Public Safety experience (either as a full time or volunteer), including but not limited to: emergency management, search & rescue, wildland firefighting, disaster response, etc.

ITAR: U.S. Citizen or Green Card Required

Placement at the appropriate job level (entry, senior, etc.) will be determined by a combination of years of experience, demonstration of proficiency in this field, and other qualifications.

goTenna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Able to lift 30 lbs.

goTenna Benefits:

• Equity
• 401(k) plan
• Unlimited PTO
• Parental Leave with Pay
• Holiday pay (including December recess)
• Medical, Dental, Vision, and Life Insurance
• Pre-tax benefits
• Short- and Long-term disability plans
• Professional Certification Stipend