View All Jobs 2276
Customer Success Lead - Remote Eligible
Develop and execute customer success strategies to enhance client engagement and satisfaction.
Remote
Mid-Level
$100,000 - 130,000 USD / year
2 weeks ago
✨ About The Role
- The Customer Success Lead will serve as the primary point of contact for assigned customers.
- This role involves developing and maintaining strong relationships with key stakeholders.
- Conducting product training and onboarding sessions for government clients is a key responsibility.
- The candidate will proactively monitor client health and usage metrics to ensure maximum value from software solutions.
- Identifying upsell and cross-sell opportunities will be part of the job.
⚡ Requirements
- The ideal candidate has over 5 years of experience in B2B SaaS Customer Success.
- A strong understanding of the SaaS platforms and the government technology landscape is essential.
- Excellent communication and presentation skills are necessary to explain complex technical concepts to non-technical audiences.
- The candidate should have experience with CRM systems and customer success tools.
- Project management skills and the ability to manage multiple clients simultaneously are important for success in this role.
Customer Success Lead - Remote Eligible
Remote
$100,000 - 130,000 USD / year
Product
Job is no longer active
About Govly
We make selling to the government easy.