Customer Success Manager

Govly Customer Success Manager

Govly is building the market network for B2G procurement - where government prime contractors, manufacturers, resellers, and distributors collaborate on opportunities to sell to the government. This network brings transparency, consistency, and the ability to communicate in the confusing world of government contracts.

We believe that creating a simple, transparent, and competitive public procurement system is critical to public sector efficacy and societal advancement.

Everything is possible. Prioritize action. Talk to users. Move fast. Be kind. Build things that people love.

The Role

We are looking for a Customer Success Manager to join our team who is passionate about B2B customer success and building a world-class CS organization. You will be responsible for helping Govly maintain and grow our customer base. The ideal candidate has 2+ years of B2B SaaS Customer Success experience and has been responsible for hitting both GRR and NRR metrics.

Key Responsibilities

• Serve as the primary point of contact for assigned customers
• Develop and maintain strong relationships with key stakeholders
• Conduct product training and onboarding sessions
• Identify and drive adoption of best practices
• Proactively monitor client health and usage metrics
• Collaborate with internal teams to resolve technical issues
• Gather and communicate client feedback to product and engineering teams
• Develop and execute customer success strategies
• Identify upsell and cross-sell opportunities

Qualifications:

• Bachelor's degree in Business, Computer Science, or related field
• 2+ years of experience in customer success or account management
• Strong understanding of SaaS platforms and government technology landscape
• Excellent communication and presentation skills
• Ability to explain complex technical concepts to non-technical audiences
• Experience with CRM systems (e.g., Salesforce) and customer success tools
• Project management skills and ability to manage multiple clients simultaneously

Preferred Skills:

• Familiarity with data analytics and reporting tools

Benefits:

• Salary: 65-85k
• Company Equity
• Health, dental, and vision insurance
• 401(k) with company match
• Professional development opportunities
• Remote work
• Unlimited time off and holidays