Customer Quality Technician (contract)

Customer Quality Technician (Contract)

The Customer Quality Technician supports the Customer Quality team by investigating customer issues, ensuring product quality requirements are met at upfitters through Vehicle Buy-Off (VBO) process, and driving corrective actions. This role focuses on analyzing customer feedback, performing inspections, and maintaining quality documentation to help improve overall customer satisfaction. You will lead initiatives that drive customer satisfaction, resolve quality issues at the upfitter, and implement continuous improvement programs based on real-world customer feedback, particularly from last-mile delivery operators.

What You'll Do:

• Serve as the primary quality liaison between Harbinger and Upfitter, representing the customer's voice on product and service quality.
• Lead investigations of customer-reported quality issues, driving timely, data-based root-cause analysis and corrective/preventive actions.
• Train technicians and inspectors on inspection standards, documentation, and continuous improvement practices.
• Coordinate cross-functional teams (engineering, manufacturing, service) to resolve quality concerns and communicate progress transparently.
• Analyze field performance and warranty data to identify systemic issues and develop improvement strategies.
• Conduct Vehicle Buy-Off (VBO) inspections and audits to verify quality compliance at upfitter and production sites.
• Support deployment of the Harbinger Quality Operating System (HQOS) to enhance reliability, serviceability, and customer satisfaction.
• Develop and maintain dashboards and KPIs to track field quality and vehicle reliability performance.
• Advocate for the voice of the customer, ensuring feedback drives continuous improvement across production, engineering, and supply chain.

Who You Are:

• 3+ years of experience in customer-facing quality roles within the automotive, commercial vehicle, or EV industries.
• Proven ability to manage field quality issues.
• Skilled in root cause analysis, 8D, and reliability data analysis for continuous improvement.
• Strong leadership, communication, and cross-functional collaboration skills.
• Willing to travel extensively (50–75%) to Upfitter sites.
• Preferred: Experience with last-mile delivery fleets, EV systems, telematics, remote diagnostics, and new vehicle launches.

Equal Opportunity

Harbinget is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Candidate Data Privacy

Harbinget may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinget may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger's service providers, including providers of background checks, staffing services, and cloud services.

Harbinget may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.