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Customer Success Manager, Federal
Drive customer advocacy to increase net promoter score and secure referrals.
Washington DC
Senior
$105,139 - 140,000 USD / year
4 months ago
✨ About The Role
- Responsible for managing a portfolio of top Federal customers, including onboarding, strategy development, and retention
- Develop trusted advisor relationships with clients, understanding their business strategy and KPIs
- Advocate for clients internally by collaborating with senior leaders across various departments within ID.me
- Drive customer advocacy through net promoter score, case studies, testimonials, and referrals
- Contribute to the evolution of processes and products through organized and data-driven communication
âš¡ Requirements
- Experienced in Customer Success, Account Management, or Business Development with at least two years of relevant experience
- Thrives in fast-paced environments, enjoys problem-solving, and has strong communication skills
- Detail-oriented, able to manage multiple relationships, set priorities, and remain organized
- Proactive, confident, and energetic with a desire to be a key player on a high-performing team
- Possesses strong quantitative and analytical skills, able to build data-driven proposals independently
Customer Success Manager, Federal
Washington DC
$105,139 - 140,000 USD / year
Product
Job is no longer active
About ID.me
The digital wallet that puts you in control