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Customer Success Manager - Federal - Remote Eligible
Transform clients into champions through strategic planning and performance reporting.
Various
Mid-Level
1 month ago
✨ About The Role
- The Customer Success Manager will own the relationship and success of a portfolio of top Federal customers.
- Responsibilities include onboarding, strategy development, product optimization, and client retention.
- The role requires developing trusted advisor relationships with clients and understanding their business strategies and KPIs.
- The candidate will advocate for clients internally, liaising with various departments within ID.me.
- The position involves driving customer advocacy through metrics like net promoter score (NPS) and conducting performance reporting.
âš¡ Requirements
- The ideal candidate will have at least two years of experience in Customer Success, Account Management, or a related field.
- A successful candidate will thrive in fast-paced and demanding environments, demonstrating resilience and problem-solving skills.
- Strong communication skills and emotional intelligence are essential for building consensus and managing conflicts effectively.
- The candidate should be detail-oriented, capable of managing multiple relationships while remaining organized and setting priorities.
- A proactive and energetic attitude is important, as is the desire to contribute to a high-performing team.
Customer Success Manager - Federal - Remote Eligible
Various
Product
Job is no longer active
About ID.me
The digital wallet that puts you in control