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Director Of Customer Success, Public Sector (SLED & FED) - Remote Eligible
Design and implement strategic plans to achieve customer renewal and growth targets.
Various
Senior
$184,500 - 201,000 USD / year
4 days ago
✨ About The Role
- The Director of Customer Success will be responsible for hiring, coaching, and developing a team focused on state and local government agencies.
- This role involves leading the Customer Success Managers (CSMs) to build strategies, KPIs, and processes that drive team success.
- The candidate will create plans to align customer use cases with their specific business objectives.
- Designing and implementing strategic plans to achieve annual renewal and growth targets will be a key responsibility.
- The role requires collaboration with product, engineering, and support teams to ensure value delivery to customers.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in managing or selling Enterprise B2B or B2G SaaS solutions.
- A proven track record of exceeding performance and retention goals is essential for success in this role.
- Strong written and verbal communication skills are necessary to effectively engage with clients and team members.
- Leadership experience, particularly in coaching and developing a Customer Success Management team, is highly valued.
- Familiarity with Salesforce and other relevant tools will be important for optimizing team performance.
Director Of Customer Success, Public Sector (SLED & FED) - Remote Eligible
Various
$184,500 - 201,000 USD / year
Product