Group Product Manager - Platform

Group Product Manager - Platform

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.

About the Role

ID.me is seeking a Group Product Manager (GPM) to lead our Platform product teams. The Platform organization is responsible for defining and governing the resource primitives that power ID.me's SuperApp and Wallet — including Resource teams (Biometrics, Devices, Credentials), Entity teams (Persons and Organizations, which together make up the Identity Trust Graph), and Domain teams (Shopping Graph, Healthcare Graph, Financial Graph, and others).

As a GPM, you'll manage a team of Product Managers and set the long-term vision for how ID.me's Platform resources are defined, governed, and consumed by Apps teams and external developers. You'll partner closely with Engineering, Fraud & Personalization Data Science, Developer Portal, and Ops & Analytics to ensure that Platform APIs and events are consistent, reliable, and compliant.

This role is critical to delivering on our mission: help us build the identity layer for the internet.

Responsibilities

• Leadership: Manage and mentor a team of Product Managers across multiple Platform resource, entity, and domain teams.
• Vision & Strategy: Define the multi-year roadmap for Platform resources, aligning with company strategy and external ecosystem standards (NIST, FIDO, ICAO, ISO, IATA).
• Resource Ownership: Ensure each Platform resource (e.g., Devices, Biometrics, Credentials) has clear semantics, schemas, lifecycle definitions, and event contracts.
• Entity Modeling: Oversee consistency across Persons and Organizations within the Identity Trust Graph.
• Domain Graphs: Support adoption and trust of domain-specific graphs (Shopping, Healthcare, Financial) that power personalization, fraud prevention, and partner integrations.
• API & Event Governance: Partner with the Developer Portal team to enforce consistency in API naming, versioning, error handling, and deprecation policies.
• Cross-Team Collaboration:
• Partner with Apps teams (Wallet, Domains, Core Experiences) to prioritize Platform capabilities needed to deliver member outcomes.
• Partner with Infrastructure teams (e.g., Data Acquisition & Normalization) to ensure validations and integrations meet Product contracts.
• Compliance & Trust: Ensure Platform APIs and events align with regulatory requirements (NIST 800-63, HIPAA, FedRAMP, GDPR).
• Metrics & Outcomes: Define KPIs for adoption, SLA adherence, and contract compliance.

Qualifications

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 10+ years of product management experience, including at least 3 years managing Product Managers.
• Proven track record of leading Platform or API product teams at scale.

Preferred Qualifications

• Strong technical background; able to partner effectively with engineering on schemas, contracts, and integrations.
• Deep understanding of IAM (Identity and Access Management) concepts, including authentication, authorization, RBAC/ABAC, OAuth 2.0, OIDC, and policy enforcement.
• Experience with resource modeling, graph data structures, and event-driven architectures.
• Experience in identity, fintech, or other compliance-heavy platforms.
• Familiarity with regulatory frameworks such as NIST 800-63, HIPAA, FedRAMP, and GDPR.
• Background in scaling APIs and platforms for both internal and external developer consumption.
• Exceptional communication and leadership skills; ability to influence across engineering, product, compliance, and GTM teams.
• History of driving adoption of platform resources across multiple product domains.

Key Success Metrics

• Platform Adoption: % of Apps teams and external developers consuming Platform APIs/events.
• Contract Consistency: Reduction in API drift and inconsistent implementations.
• Reliability: SLA attainment for Platform resources and graphs.
• Compliance: Audit pass rate for NIST/FICAM, HIPAA, FedRAMP.
• Team Health: Retention and growth of Platform PMs.

Why Join ID.me?

This is a high-visibility leadership role at the heart of ID.me's strategy. You'll define how resources like Biometrics, Devices, Credentials, and Graphs (Identity, Shopping, Healthcare, Financial) are modeled and delivered at internet scale. You'll mentor the next generation of PMs and shape how ID.me's Platform is consumed by our SuperApp, Wallet, and partner ecosystem. Help us build the identity layer for the internet.