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Member Experience, Voice of Customer Senior Program Owner
Evolve the CSAT program to drive product changes through member insights.
Washington DC
Senior
$116,798-$150,000 USD per year
3 months ago
✨ About The Role
- Lead the strategy to evolve the existing CSAT program to drive product changes through insights
- Consult with business and design research studies to meet organization objectives and project manage cross-functional initiatives
- Generate reports, dashboards, and presentations to communicate findings and data-backed recommendations to stakeholders
- Conduct root cause analysis to understand customer dissatisfaction and recommend actionable solutions
- Design and implement an NPS program to gather feedback regularly from ID.me members
âš¡ Requirements
- Experienced in analyzing Voice of Customer (VOC) data to improve member experiences through data-driven insights
- Proficient in Qualtrics and survey design with a strong ability to influence change through data-backed learning
- Strong interpersonal skills with excellent communication abilities to convey findings and recommendations to stakeholders
- Ability to work autonomously, make independent decisions, and meet deliverables with minimal oversight
- Thrives in a fast-paced environment, adaptable to changing priorities, and demonstrates a strong work ethic
Member Experience, Voice of Customer Senior Program Owner
Washington DC
$116,798-$150,000 USD per year
Product
Job is no longer active
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